Refund Policy

Last updated: July 01, 2026

Thank you for using AstraGuide. This Refund Policy explains when and how refunds are issued for Subscriptions purchased on our website or application.

AstraGuide provides digital astrology services — including AI-assisted astrologer chat consultations and Kundali generation — that are delivered to You electronically and on demand. Because these are digital services, all purchases are generally final and non-refundable, except in the limited cases described below.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

  • Application means the software program provided by the Company downloaded by You on any electronic device, named Astraguide

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Gametag Technologies Private Limited, 108, AMC Avenue, opp Raheja Vistas phase 3, NIBM annexe, Pune - 411060, India.

  • Subscription means a paid plan that gives You access to the chat consultation service and a set number of questions for a fixed period.

  • Order means a request by You to purchase a Subscription from Us.

  • Service refers to the Application or the Website or both.

  • Website refers to Astraguide, accessible from https://astraguide.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Subscription Renewal, Auto-Pay and Cancellation

Subscription plans may be offered on a recurring "auto-pay" basis. If You choose auto-pay, You authorise Us, through Our payment gateway PhonePe, to set up an e-mandate and to automatically charge Your selected payment method for the applicable plan fee on each renewal date, until You cancel.

You can cancel auto-pay at any time from Your account settings or by writing to Us at contact@astraguide.in before the next renewal date. Cancelling stops all future renewals. Cancellation does not automatically refund the current billing period, and You will continue to have access to the Service until the end of the period You have already paid for.

If an auto-pay renewal is charged in error — for example, after You have already cancelled, or more than once for the same period — it will be treated as a refundable case under the sections below.

Digital Services — No Cancellation After Use

Subscriptions are activated immediately after a successful payment and give You instant access to the Service. Once a Subscription has been activated and You have started using it (for example, by asking one or more questions), it cannot be cancelled or refunded.

When You Are Eligible for a Refund

Refunds are provided only in the following limited situations:

  • Payment failure: the amount was debited from Your account but the Subscription was not activated and the questions were not credited to Your account.
  • Duplicate / double payment: You were charged more than once for the same Subscription due to a technical or payment-gateway error.
  • Incorrect amount charged: You were charged an amount higher than the price of the plan You selected.
  • Service not delivered: a verified technical fault on Our side prevented You from accessing a Subscription You paid for, and We are unable to resolve it.

In each case the refund is limited to the extra or wrongly charged amount, or to the amount paid for the Subscription that could not be delivered.

When Refunds Are Not Available

Refunds will not be issued in situations including, but not limited to:

  • Change of mind after a Subscription has been activated.
  • Questions already used, or the Subscription period already started.
  • Dissatisfaction with the astrological guidance, predictions, or answers provided. The Service is for guidance and informational purposes only and does not guarantee any specific outcome.
  • Failure to use the Subscription before its validity period expired.
  • Account suspension or termination due to a breach of our Terms of Use.

How to Request a Refund

To request a refund for an eligible case, contact us within 7 days of the transaction at contact@astraguide.in with Your registered mobile number, the order / transaction ID, the date of payment, and a short description of the issue.

Approved refunds are processed back to the original payment method through our payment gateway, PhonePe, within 7 to 14 business days. The time taken for the amount to reflect in Your account depends on Your bank or payment provider.

Contact Us

If you have any questions about our Refund Policy, please contact us: